HELP DESK AND CALL CENTRE

MAB’s help desk and call centre operates 24/7, and is designed to address all ad-hoc emergencies, urgent and routine requests.

 

Services include:

 

– A central coordination centre for all ad-hoc activities

– A state-of-the-art call centre with a multi‑line single 800 number

– A help desk that manages all calls and tracks response data through our computer‑aided facilities management system

– Instruction on the effective use of the help desk service by stakeholders

– The ability to track help response times to ensure services requests are handled within the agreed performance criteria