MAB’s help desk and call centre operates 24/7, and is designed to address all ad-hoc emergencies, urgent and routine requests.
▪ A central coordination centre for all ad-hoc activities
▪ A state-of-the-art call centre with a multi‑line single 800 number
▪ A help desk that manages all calls and tracks response data through our computer‑aided facilities management system
▪ Instruction on the effective use of the help desk service by stakeholders
▪ The ability to track help response times to ensure services requests are handled within the agreed performance criteria