MAB’s help desk and call centre operates 24/7, and is designed to address all ad-hoc emergencies, urgent and routine requests.

 

Services include:

▪ A central coordination centre for all ad-hoc activities

▪ A state-of-the-art call centre with a  multi‑line single 800 number

▪ A help desk that manages all calls and tracks response data through our computer‑aided facilities management system

▪ Instruction on the effective use of the help desk service by stakeholders

▪ The ability to track help response times to ensure services requests are handled within the agreed performance criteria

HELP DESK AND CALL CENTRE

 

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